Overview
At Sun Glassware, we want our customers to receive laboratory glassware that is accurate, reliable, and free from damage. Returns may be requested within 30 days of delivery, subject to the conditions below.
Return Eligibility
To qualify for a return, the laboratory glassware must:
- Be unused, unwashed, and free from contamination.
- Be undamaged and in resalable condition.
- Include all original components, accessories, certificates, and documentation
Be returned in its original packaging. - Include a receipt, invoice, or other proof of purchase.
- Have prior return authorization from Sun Glassware.
For health and safety reasons, laboratory glassware that has been used, washed, sterilized, chemically exposed, or potentially contaminated cannot be returned.
Non-Returnable Products
The following products are not eligible for return unless they arrived damaged, defective, or different from what was ordered:
- Custom-manufactured or specially modified glassware.
- Special-order products.
- Products made to customer-provided specifications.
- Personalized, engraved, or permanently labelled glassware.
- Clearance or final-sale products.
- Used, washed, sterilized, or contaminated laboratory glassware.
- Products damaged through improper handling, storage, installation, cleaning, heating, cooling, or use.
- Products returned without their original packaging, accessories, or documentation.
- Damaged, Defective, or Incorrect Products.
Laboratory glassware should be inspected immediately after delivery. If an item arrives broken, defective, incomplete, or different from what was ordered, contact us within 48 hours of delivery.
Please provide:
Your order or invoice number
The product name and quantity affected
A description of the problem
Clear photographs of the product
Photographs of the shipping box, internal packaging, and shipping label
Please retain the product and all packaging until we complete our assessment. Do not discard damaged products unless instructed by Sun Glassware.
Once the claim is verified, we may provide a replacement, store credit, or refund, depending on product availability and the circumstances of the claim.
Return Authorization
Customers are responsible for return shipping costs when returning an unwanted or incorrectly ordered product.
If the return is caused by an error by Sun Glassware, or the product is confirmed to have arrived damaged or defective, we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.
Laboratory glassware must be securely packaged to prevent breakage during transportation. We strongly recommend using a trackable shipping service and appropriate shipping insurance. Sun Glassware is not responsible for products lost or damaged while being returned by the customer.
Original shipping charges are non-refundable unless the return resulted from our error..
Refunds
After the returned product is received and inspected, we will notify you whether the refund has been approved or declined.
Approved refunds will be issued to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
Any product returned in a condition that does not meet this policy may be refused or may qualify only for a partial refund.
Exchanges
Exchanges may be available for eligible unused products. Replacement of damaged, defective, or incorrect products is subject to inspection and product availability.
If a replacement product is unavailable, we may offer a comparable product, store credit, or refund.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. An order may be cancelled only if it has not already been processed, shipped, or placed with a supplier.
Custom and special-order products cannot normally be cancelled once production or procurement has started.
Contact Us
Sun Glassware
Email: sunglassware@gmail.com
Phone: +1 204-298-9627
Business hours: Monday–Saturday, 9:00 a.m.–6:00 p.m.