Who we are
Sun Glassware (“we,” “us,” or “our”) operates sunglassware.com (the “Site”), an online store supplying laboratory glassware, bioprocess consumables, safety equipment, and related scientific supplies to researchers, laboratories, educators, and healthcare professionals across Canada. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our Site, creating an account, or placing an order, you consent to the collection and use of your information as described in this policy.
Information We Collect
Information you provide directly:
- Name, email address, phone number, and mailing/shipping address
- Billing address and payment details (processed securely by our payment provider — we do not store full credit card numbers on our servers)
- Company or institution name, if provided for order or invoicing purposes
- Account credentials (username and password) if you register for an account
- Order history, wishlist items, and cart contents
- Any information you submit through our Contact Us form or by emailing us directly
- Communications you send us, including support requests or product inquiries
Information collected automatically:
- IP address, browser type, device information, and operating system
- Pages visited, time spent on the Site, and referring/exit pages
- Cookies and similar tracking technologies (see Section 5 below)
We do not knowingly collect sensitive personal information beyond what is necessary to process orders and provide customer support.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders, including billing, shipping, and delivery tracking
- Create and manage your account, including order history and wishlist
- Respond to inquiries submitted through our Contact form or via email/phone
- Send order confirmations, shipping updates, and transaction-related notices
- Send promotional emails or updates about products and offers, where you have opted in (you may unsubscribe at any time)
- Improve our Site, products, and customer experience
- Detect, prevent, and address fraud, security issues, or technical problems
- Comply with legal, tax, and regulatory obligations
How We Share Your Information
We do not sell your personal information. We may share information with:
- Payment processors to securely process transactions
- Shipping and logistics providers to deliver your orders
- IT and hosting service providers who support our website infrastructure
- Analytics providers to help us understand Site usage and performance
- Law enforcement or regulatory authorities, if required by law or to protect our legal rights
Any third party we share information with is required to protect your information and use it only for the purposes we’ve specified.
Payment Information
Payments made through our Site are processed by third-party payment gateways. We do not store your full payment card details on our servers. Please refer to our payment processor’s own privacy policy for details on how they handle your payment data.
Your Rights and Choices
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent for marketing communications at any time
- Request deletion of your account and associated personal information, subject to our legal and record-keeping obligations
To exercise any of these rights, please contact us using the details in Section 10 below.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security
Children’s Privacy
Our Site and products are intended for business, laboratory, and educational procurement purposes. We do not knowingly collect personal information from children under the age of 13.
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Since Sun Glassware’s site is a product catalog rather than a place where customers upload their own images, this mainly matters if you ever allow product reviews with photos, or if staff/admins upload images through the WordPress media library — worth a quick mental note to strip EXIF data before uploading product photos.
Cookies and Tracking Technologies
Our Site uses cookies to:
- Keep you logged into your account
- Remember items in your cart and wishlist
- Understand how visitors use our Site so we can improve it
- Support the checkout process
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site, such as maintaining items in your cart or staying logged in.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, legal, and tax/accounting requirements. Account information is retained for as long as your account remains active, or as needed to comply with our legal obligations
Embedded content from other websites
Pages on our Site may include embedded content (for example, videos, images, or articles) from other websites. Embedded content from other websites behaves in the exact same way as if you had visited that other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content — including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
For orders, we retain order and transaction records for as long as necessary to comply with our legal, tax, and accounting obligations.
Contact Us
Sun Glassware Email: sales@sunglassware.com Phone: +1 204-298-9627 Business hours: Monday–Saturday, 9:00 a.m.–6:00 p.m. Address: Canada
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.